![]() ![]() Best regards, Allein H.This holiday complex is located directly beside the kilometre-long sandy Playa Punta Bete, at 46 km from Cancun International Airport, 61 km from Cancun city, and 12 km from Playa Del Carmen. Thank you for your understanding, and we hope to have the pleasure of welcoming you back to Ocean Maya Royale in the future. We apologize for any miscommunication that may have occurred, and we are sorry that we could not offer a more suitable alternative beyond the 'honeymoon sweets'. However, regarding our customer service manager, he work tirelessly to ensure the satisfaction of our guests. Regarding your honeymoon dinner, we regret to hear that your reservation was not properly made. Our team is constantly working to improve our processes and make them more user-friendly for our guests. ![]() We understand your frustration with the buffet menus and the complicated booking service for our other restaurants. However, we apologize for any inconvenience caused during the booking process for dinners. We are pleased to hear that you found our hotel to be nice and our staff to be friendly. Warm regards, Ocean Maya Royale Concierge Onlineĭear valued guest, Thank you for choosing Ocean Maya Royale for your recent stay, and for sharing your feedback with us. We look forward to the opportunity to serve you again and earn the highest possible rating from you. Your satisfaction is our top priority, and we aim to exceed your expectations in every way possible. We hope to have the pleasure of welcoming you back next year, so we can continue to provide you with an unforgettable experience. They will be thrilled to know that their efforts made a positive impact on your stay. We would like to express our gratitude for acknowledging our dedicated team members, Yovanetti, Brenda, Adrian, and Richi. Your comments will be taken into consideration as we strive to improve our guests' experiences in the future. We apologize for any inconvenience caused by the loudness of the party pool and the limited availability of loungers and umbrellas. We take pride in our well-maintained grounds, variety of dining options, and the exceptional service provided by our friendly staff. We greatly appreciate your input and are glad to hear that overall, you had an enjoyable experience with us. Warm regards, Ocean Maya Royale Concierge Onlineĭear valued guest, Thank you for sharing your feedback on your recent stay at Ocean Maya Royale. We are here to make your stay as comfortable and enjoyable as possible. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to let us know. Should you decide to visit us again, we would be more than happy to ensure a more enjoyable and memorable stay for you. Your kind words regarding Esteban and the daytime entertainment are truly appreciated. We take great pride in our team, and it is rewarding to receive positive feedback about their service. ![]() We are pleased to hear that you found our employees to be welcoming and pleasant. We will take your comments into consideration for future entertainment planning. Your feedback about the availability and usage of poolside chairs will be shared with our management for further evaluation and improvement. We understand that the size of the beach and pools may have been a concern for you. Regarding the beach and pool facilities, we apologize if they did not meet your expectations. We also appreciate your honest feedback regarding our resort amenities and dining options. Rest assured, we will review our procedures to ensure such incidents are not repeated in the future. Traveler from Massachusetts: Thank you for reaching out to us here at Ocean Maya Royale Hotel. Hilton Grand Vacations Club on the Las Vegas Stripĭear Mr.The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hotels near Local Caddie Golf Courses in Cancun & Riviera Maya.Hotels near Wayak Spa at Viceroy Riviera Maya.Hotels near Cenote "el Burrodromo" Mayakoba.Hotels near Rosewood Spa at Rosewood Mayakoba.Cheap Accommodations in Playa del Carmen.Playa del Carmen Luxury Boutique Hotels.All Inclusive Resorts in Playa del Carmen.All Inclusive Hotels in Playa del Carmen.Adults Only and Adult Friendly Resorts Playa del Carmen.Pet Friendly Hotels in Playa del Carmen.Playa del Carmen Hotels with Free Parking.InterContinental (IHG) Hotels in Playa del Carmen.Barcelo Hotels & Resorts in Playa del Carmen.RIU Hotels & Resorts in Playa del Carmen. ![]()
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